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HIGHLIGHTS |
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LIVE STREAM RADIO HIGHLIGHTS:
| DATE/TIME |
TOPIC |
SPEAKER |
Aug 4, 2010
10:00:00 PT |
Workforce Management |
Bruce Belfiore and Adam Cincoski |
Aug 18, 2010
10:00:00 PT |
At Home Agent |
Bruce Belfiore and Steve Silver |
Sep 1, 2010
10:00:00 PT |
Outsourcing: Which communications should you consider trusting to a partner? |
Bruce Belfiore |
Sep 15, 2010
10:00:00 PT |
Outsourcing: Is it right for you? Are you prepared to do it right? |
Bruce Belfiore |
Sep 29, 2010
10:00:00 PT |
Outsourcing: onshore, near shore, offshore or no shore? |
Bruce Belfiore |
Oct 13, 2010
10:00:00 PT |
Disaster planning in an age of extreme weather, epidemic disease and cyber terrorism |
Bruce Belfiore |
Oct 27, 2010
10:00:00 PT |
Hold Time and Transfers: the balancing act you can win |
Bruce Belfiore |
Nov 10, 2010
10:00:00 PT |
Site Selection: What does the research show are the key success factors? |
Bruce Belfiore |
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