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DONT MISS THIS |
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 A fun and exciting on-line program for education and learning, for the customer service industry. This bi monthly show, broadcast directly over the Internet to your desktop, covers informative and educational topics impacting the call center and customer service today.
A new season of CallTalk with Bruce Belfiore and special guest speakers is here! Please see our schedule for more details.
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 Now, you may login to CallTalk.tv using your BenchmarkPortal login.
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HIGHLIGHTS
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Topic
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Workforce Management |
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Speaker
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Bruce Belfiore, CEO of BenchmarkPortal |
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Guest Speaker
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Adam Cincoski, Optum Health |
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Date
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Aug 4, 2010 |
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Time
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10:00:00 PT
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NEWS UPDATE
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News:
Events:
Upcoming event from
The College of Call Center Excellence
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Call Center Management Certification:
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Seattle, WA Plus site tour of Community Health Plan of Washington
Aug 10, 2010 to Aug 13, 2010
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Indianapolis Power and Light
Sep 21, 2010 to Sep 24, 2010
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Atlanta, GA plus tour of the Governor`s Office of Customer Service and the City of Atlanta Department of Watershed Management
Oct 12, 2010 to Oct 15, 2010
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Denver, CO Plus tour of American Family Insurance
Nov 2, 2010 to Nov 5, 2010
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Houston, TX plus tour at the Reliant Energy Customer Care Call Center
Dec 7, 2010 to Dec 10, 2010
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Austin, TX - plus tour of Austin, 311 Center
Mar 8, 2011 to Mar 11, 2011
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Tampa, FL New York Life AARP Plus tour at the NYL facility
Apr 19, 2011 to Apr 22, 2011
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AAA Mid Atlantic, Hamilton NJ (near Philadelphia)
May 17, 2011 to May 20, 2011
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Call Center Operations Management Certification:
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Seattle, Community Health Plan of Washington
Aug 12, 2010
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Indianapolis Power and Light
Sep 23, 2010
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Atlanta, GA
Oct 14, 2010
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Denver, CO
Nov 4, 2010
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Houston, TX
Dec 9, 2010
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Austin, 311 Center
Mar 10, 2011
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Tampa, FL, New York Life AARP
Apr 21, 2011
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AAA Mid Atlantic, Hamilton NJ
May 19, 2011
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Call Center Performance Management Certification:
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Seattle, Community Health Plan of Washington
Aug 13, 2010
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Indianapolis Power and Light
Sep 24, 2010
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Atlanta, GA
Oct 15, 2010
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Denver, CO
Nov 5, 2010
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Houston, TX
Dec 10, 2010
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Austin, 311 Center
Mar 11, 2011
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Tampa, FL, New York Life AARP
Apr 22, 2011
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AAA Mid Atlantic, Hamilton NJ
May 20, 2011
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Call Center Technology Management Certification:
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Seattle, Community Health Plan of Washington
Aug 11, 2010
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Indianapolis Power and Light
Sep 22, 2010
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Atlanta, GA
Oct 13, 2010
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Denver, CO
Nov 3, 2010
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Houston, TX
Dec 8, 2010
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Austin, 311 Center
Mar 9, 2011
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Tampa, FL, New York Life AARP
Apr 20, 2011
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AAA Mid Atlantic, Hamilton NJ
May 18, 2011
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Call Center Workforce Management Certification:
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Seattle, Community Health Plan of Washington
Aug 10, 2010
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Indianapolis Power and Light
Sep 21, 2010
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Atlanta, GA
Oct 12, 2010
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Denver, CO
Nov 2, 2010
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Houston, TX
Dec 7, 2010
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Austin, 311 Center
Mar 8, 2011
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Tampa, FL, New York Life AARP
Apr 19, 2011
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AAA Mid Atlantic, Hamilton NJ
May 17, 2011
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Speak your mind and get yourself a FREE book from BenchmarkPortal!
As a way of saying thank you for participating in CallTalk.TV, every person that calls in during the show and participates will receive a FREE book from BenchmarkPortal
We are giving away a free copy of the "In Depth Reality Check" (normally at $1,500 value) to 1 person randomly selected from the people that call in.
We will announce winner at the end of the show
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